Logistics & Supply Chain
Self-Healing IT: Zero Downtime in Logistics Operations
We replaced fragile integrations (Zapier) with Autonomous Agents capable of reading API documentation in real-time and fixing their own bugs.
99.9%Downtime Avoided
420h/monthSupport Hours Saved
In international logistics, a tracking API failure doesn't just mean an error screen; it means stalled trucks and contractual fines. GlobalFrete suffered from constant instabilities in the data bridges between its ERP and carriers.
The Implemented Architecture
Infinity designed an Agentic Resilience Layer (Self-Healing). When a carrier's API unexpectedly changed the delivery date format, the integration failed. Instead of waking up the support team at 3 AM:
- The Diagnostic Agent read the error log and noticed the Payload failure.
- The Research Agent accessed the carrier's documentation and identified the update from API v2 to v3.
- The Coder Agent rewrote the date formatting in the connector in-memory and re-injected the data.
Everything resolved in 18 seconds, without human interference. The system healed itself.